Thank you for choosing BENTSIC LLC! We are committed to providing you with high-quality products and services. If you are not satisfied with your purchase for any reason, you can apply for a refund according to the following terms and conditions.
- Refund Request
To request a refund, please contact us within 30 days of receiving the goods. You can call 229-466-0965 or email our customer service email address [Contact Email] to submit your request. - Refund Conditions
Items requested for a refund must be unused and in their original packaging, with all tags and accessories included. We will inspect the goods to ensure they meet the refund conditions.
Clearly stating the reason for return will help us improve our future services.
- Refund Process
Once we receive your refund request, we will process it and send a confirmation email within 1-3 business days.
Please send the returned items to the following address:
BENTSIC LLC
3060 KENVILLE IN
DECATUR, GA 30034
Return shipping costs are usually borne by the customer; however, if the item is defective or incorrectly delivered, the return shipping costs will be borne by us.
- Refund Amount
After confirming that the item meets the refund conditions, we will refund the amount to your original payment account within 5-7 business days. The specific arrival time may vary depending on the bank or payment service provider. - Exceptions
Some specific items, such as personalized products, customized items, clearance items, etc., are not eligible for refunds. Please confirm the specific situation before purchasing. - Customer Support
If you have any questions about the refund terms or need further information, please feel free to contact our customer support team at 229-466-0965. We will be happy to answer your questions.
BENTSIC LLC reserves the right to the final interpretation of these refund terms. Thank you for your support and understanding!