Welcome to BENTSIC LLC’s Frequently Asked Questions (FAQ) page. We hope the following questions and answers will help you better understand our services and products. Please feel free to contact us if you have any further questions.
- What products or services does BENTSIC LLC offer?
BENTSIC LLC focuses on providing high-quality wood and timber products, aiming to meet customer needs and provide an exceptional user experience. You can view a complete product list on our website.
- How do I place an order?
You can browse our products on our website and add the items you want to your cart. After making your selections, please follow the checkout process, fill in the required information, and submit your order. We will confirm your order as soon as possible after receiving it.
- Can I cancel or modify my order?
You can contact us at any time before your order ships and request to cancel or modify it. Please note that once an order is shipped, it cannot be changed or cancelled.
- What are the shipping methods and costs?
We offer various shipping methods. Shipping costs are calculated based on your chosen shipping method and the total order amount. You will see detailed shipping information at checkout.
- How is my personal information protected?
We value your privacy and take appropriate technical and administrative measures to protect your personal information. Please see our Privacy Policy for details on how we collect, use, and protect your information.
- How do I track my order?
Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track the shipment status of your package on our shipping partners’ websites.
- What should I do if I receive a defective or incorrect item?
If you receive a defective item or an item that does not match your order, please contact our customer service team as soon as possible. We will assist you in resolving the issue and arranging a return or exchange.
- Is a refund available?
We are committed to customer satisfaction. If you are not satisfied with your purchase, you can apply for a refund within [a specific number of days, such as “30 days”) of receiving the item. Please ensure the item remains in its original condition and contact us for detailed return procedures.
- How do I contact customer service? You can contact our customer service team by phone at 229-466-0965 or by email at robert@bentsic.com. We will get back to you as soon as possible during business days.
Thank you for your interest in BENTSIC LLC! Please feel free to contact us if you have any further questions.